Important Notice:

Set out below are the terms on which Cactus Laser Clinic and Wellness LTD provides services to its clients. Please ensure that you have read and fully understood them prior to booking any treatments or procedures at Cactus Laser Clinic and Wellness LTD.

If you disagree with any part of these terms and conditions, please do not use our website.

Practitioners:

All practitioners at Cactus Laser Clinic and Wellness LTD are registered NMC Nurses and NVQ or equivalent Laser & Beauty Therapists.

 

All practitioners trained in accordance with the company’s treatment and manufacturer protocols. Cactus Laser Clinic and Wellness LTD does not guarantee continued treatment with a named individual.

Appointments and Cancellations:

Appointment dates and times are subject to availability and cannot be guaranteed.

If you are unable to attend your appointment, we require a full 2 days notice. Failure to give the required notice will result in you losing your treatment/session. If you wish to rebook, you will be charged again.

 

Clients who have purchased a course of treatment but fail to attend their appointments will not be entitled to a refund for any missed sessions.

 

Please arrive 5  minutes early to complete consultation paperwork. Late arrival may result in reduced treatment time or forfeiting of the appointment.

 

Should we need to cancel or postpone your appointment at short notice, we will make every effort to inform you in advance.

 

Failure to follow pre-treatment preparation guidelines may result in cancellation, reduced treatment time, or additional fees.

Refunds and Liability:

Cactus Laser Clinic and Wellness LTD reserves the right to refuse refund requests in the following situations:

 

• No refunds are provided if you relocate within the UK or abroad. We may transfer appointments to another clinic location if available incurring an admin fee of £50. 

 

• Treatments already started (including consultation/patch tests) are non-transferable and non-refundable.

 

• Missed sessions due to improper preparation (e.g. unshaven skin, recent tanning, undisclosed medication) or failure to cancel within the required notice period will be forfeited.

 

• By purchasing any product or treatment package, clients accept that Cactus Laser Clinic and Wellness LTD is not liable for unexpected side effects following skin, injectable, or laser treatments.

 

• Should you become medically unsuitable for treatment after a consultation, an alternative treatment or credit (valid for 12 months) may be offered. A medical report may be requested.

 

• Children under 16 are not permitted in the clinic. Clients arriving with children may be refused treatment. Please attend your appointment unaccompanied.

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Product & Treatment Refunds (in-clinic purchases):

We do not offer refunds on full-price, discounted/sale, or voucher campaign treatments or products purchased in our clinics.

 

Retail products are also non-refundable.

 

If you change your mind, treatments can be exchanged or converted into credit (within 7 days of purchase). Contact your local clinic or email louise@cactuslaserclinic.com for assistance.

 

If you experience an adverse reaction, contact the clinic manager where the purchase was made. They may offer alternatives or use discretion in resolving your concern.

This does not affect your statutory rights.

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Product & Treatment Refunds (online/phone purchases):

For purchases made online or by phone, you have a 14-day cooling-off period to request a refund. Contact your clinic manager or louise@cactuslaserclinic.com within this timeframe and provide proof of purchase.

 

After the 14-day period, our standard refund policy applies: no refunds are offered on treatments, pre-paid packages, gift vouchers, or voucher campaigns.

 

Please note this period does not apply to in-clinic purchases.

 

Redeemed gift cards or packages are not eligible for refund, even within the 14-day window. 

 

Due to safety, we are unable to refund retail products.

Vouchers:

For promotional offers, please provide your voucher security code when booking and bring the voucher to your appointment.

 

Voucher treatments are clinic-specific.

 

Only one voucher per client per treatment is permitted.

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Prices:

Prices are published on our website and may be updated periodically. Existing, signed contracts will not be affected.

 

If a pricing error occurs on the website, Cactus Laser Clinic and Wellness LTD reserves the right to refuse or cancel any orders.

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Payment Policy:

Full payment is required prior to or at the start of treatment. Payments may be made via in full or instalment option (subject to approval).

 

Instalments must be paid as agreed with the clinic manager. Failure to pay an installment will result in your upcoming sessions being cancelled until the balance is paid in full.

 

Subscriptions provide clients with a discounted rate per session in return for a commitment to a set number of sessions. If you choose to cancel your subscription early, you will be charged the difference between the discounted rate and the standard pay-as-you-go rate for any sessions already used.

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Internet Payments:

We provide secure checkout through our website platform Zenoti.

 

Payments can be made via the available methods on our website. You must confirm that the card used is yours.

 

Card payments are subject to standard authorisation checks. If declined, we are not responsible for delays in receiving treatment or products.

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Treatment Suitability:

All new clients to Cactus Laser Clinic must attend a patch test prior to commencing treatment.

 

Tattoos, pigmentation, and scars must be covered prior to laser treatment.

 

We assess your suitability before treatment but do not guarantee results. 

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Resolving Complaints:

We aim to treat clients fairly and professionally. If you have concerns, email louise@cactuslaserclinic.com to lodge a complaint.

 

The complaint will be passed to the Clinic Manager, and you will be contacted within 10 days. You may be asked to attend a consultation.

 

If you are unsatisfied with the resolution or do not wish to be seen by the practitioner involved, the Clinic Manager will review your case.

 

All complaints and outcomes are documented.