Welcome to Cactus Laser Clinic. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or use our services.

Who We Are
Cactus Laser Clinic is a UK-based laser hair removal and aesthetics clinic, providing safe, effective treatments for all skin tones, with a focus on inclusive care.

Contact Details:
Cactus Laser Clinic
156 Cherry Orchard Road

Croydon

CR0 6BE

Email: hello@cactuslaserclinic.com

Information We Collect
When you interact with our website or book our services, we may collect:

• Personal Details: Name, contact information (email, phone, address).

• Medical Information: Relevant medical history for treatment safety.

• Booking & Transaction Data: Appointment details, payment information.

• Technical Data: IP address, browser type, device information, cookies, and analytics data to improve our website performance.

We only collect data necessary to deliver safe treatments and a great customer experience.

How We Use Your Information
We use your information to:

• Provide and manage your treatments.

• Book and manage your appointments.

• Respond to your enquiries and provide customer support.

• Send you appointment reminders, updates, and marketing (if you opt in).

• Improve our website, services, and customer experience.

• Comply with legal and regulatory obligations.

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Legal Basis for Processing
We process your personal data based on:

• Your consent.

• The performance of a contract.

• Legal obligations.

• Our legitimate interests (e.g., improving services, clinic security).

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How We Store & Protect Your Data
We take appropriate security measures to protect your data, including:

• Secure electronic storage.

• Restricted access to authorised personnel only.

• Staff training in data protection.

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We retain your information only for as long as necessary for the purposes stated above, in line with legal and regulatory requirements.

Sharing Your Information
We do not sell or rent your personal data.
We may share your data with trusted third parties who assist in providing our services, such as:

• IT service providers.

• Payment processors.

• Healthcare professionals (when clinically necessary).

• Legal or regulatory authorities, if required by law.

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All third parties are required to handle your data securely and only for authorised purposes.

Your Rights
Under UK data protection laws, you have the right to:

• Access your personal data.

• Correct inaccurate data.

• Request deletion of your data (where applicable).

• Object to or restrict certain types of processing.

• Withdraw consent at any time.

• Lodge a complaint with the Information Commissioner’s Office (ICO).